Permanent Disconnection (PDC) Workflow

Kandi CCC - 5-Stage Office Execution Portal

Stage 1: Receive Application with Consumer Details

Consumer ID *

Consumer Name *

Primary Mobile No *

Secondary Mobile No (Optional)

Address *

Meter No *

MRU

Base Class

Office Receive No *

Application Received Date *

Stage 2: Generate ₹40/- Quotation

Sl No	Receive No	Consumer ID	Name	Meter No	Received Date	Action / Manage
No applications pending quotation.

Stage 3: Agency Allotment (Meter Removal Work Order)

Sl No	Consumer ID	Name	Address	Select Agency	Action / Reverse
No paid records pending agency allotment.

Stage 4: Capture Final Reading (kWh) & Submit via E-Office Notesheet

Sl No	Consumer ID	Name	Meter No	Agency	Final Reading (kWh)	DC Date	E-Office Notesheet No	Action / Reverse
No records pending final reading.

Stage 5: Closed Accounts & E-Office Records Maintenance

Sl No	Consumer ID	Name	Meter No	Final Reading (kWh)	DC Date	E-Office Note No	Action / Modify
No closed accounts recorded yet.

Challenge Meter Management Workflow

Kandi CCC - 5-Stage Testing & Inspection Portal

Stage 1: Receive Challenge Meter Application

Consumer ID *

Consumer Name *

Primary Mobile *

Secondary Mobile

Address *

Existing Meter No *

Office Receive No *

Challenge Deposit Receipt No *

Application Received Date *

Stage 2: Station Manager Approval & Seal Allocation

Sl No	Receive / Deposit Receipt	Consumer ID & Name	Existing Meter No	Seal No 1 *	Seal No 2 *	Action / Reverse
No applications pending Station Manager approval.

Stage 3: Agency Allotment & Challenge Meter Testing Report Print

Sl No	Consumer ID	Name	Seals Allocated	Select Agency	Action / Reverse
No approved applications pending agency allotment.

Stage 4: Detailed Inspection Feedback & Dual Meter Differences

Sl No	Consumer ID & Agency	Existing Meter Readings & Diff	Challenge Meter Readings & Diff	Test Days	Inspection Status	Submit Record
No active meters pending inspection feedback.

Stage 5: Final Resolution & Case Closure

Sl No	Consumer ID	Consumer Name	Meters (Exist vs Challenge)	Dual Meter Differences & Comparison	Final Action	Manage & Final Report
No resolved challenge meter cases recorded.

Security Deposit (SD) & Quotation Refund Portal

Kandi CCC - 4-Stage Refund & E-Office Processing System

Stage 1: Receive Refund Application

Select application type: Closed Account SD Refund or Cancelled New Connection Quotation Refund.

1. Closed Account SD Refund (Existing Consumer) 2. Cancelled New Connection Quotation Refund

Consumer ID *

Consumer Name *

Primary Mobile *

Address *

Meter No

Money Receipt No (Optional)

Office Receive No *

Application Received Date *

Bank Account / IFSC Details (Optional)

Stage 2: Verify Reason for SD Refund & Station Manager Approval

Sl No	Category Type	Consumer / Applicant Info	Receive / Ref / Receipt No	Reason for SD Refund *	Action / Reverse
No applications pending Station Manager approval.

Stage 3: E-Office Notesheet Process & Submit to Division

Sl No	Consumer / Applicant	Approved Reason	E-Office File / Notesheet No *	E-Office Forward Date *	Action / Close Case
No applications pending E-Office notesheet processing.

Stage 4: Closed / Processed Refund Records

Sl No	Type	Consumer / Applicant Name	ID / App No	Refund Reason	E-Office Note No	Forward Date	Status / Action
No closed/processed SD refund records found.

LPSC Waiver Management System

Kandi CCC - 5-Stage Approval & SAP-ISU Waiver Processing Portal

Stage 1: Receive LPSC Waiver Application

Consumer ID *

Consumer Name *

Primary Mobile *

Address *

Meter No

Base Class / Tariff

Office Receive No *

Outstanding LPSC Amount (₹) *

Current Outstanding Principal Dues (₹)

Money Receipt No (Optional)

Application Received Date *

Stage 2: LPSC Waiver Reason & Station Manager Approval

Sl No	Consumer ID, Name & Class	Receive No	LPSC Amount (₹)	Principal Dues (₹)	LPSC Waiver Reason *	Action / Reverse
No LPSC waiver applications pending Station Manager approval.

Stage 3: Process E-Office Notesheet & Sent to Division

Sl No	Consumer ID, Name & Class	Approved Reason	E-Office File / Notesheet No *	E-Office Forward Date *	Action / Move Stage 4
No LPSC applications pending E-Office notesheet processing.

Stage 4: Initiate LPSC Waiver Request in SAP-ISU (SM User ID)

Sl No	Consumer ID & Class	Consumer Name	LPSC Amount (₹)	E-Office Note No	SAP-ISU Request No *	Action / Reverse
No applications pending SAP-ISU request initiation.

Stage 5: Closed & Processed LPSC Waiver Records

Sl No	Consumer ID & Class	Consumer Name	LPSC Amount (₹)	Waiver Reason	E-Office Note No	SAP Request No	Status / Action
No closed/processed LPSC waiver records found.

Meter Regeneration & Rectified Billing Workflow

Kandi CCC - 5-Stage Regeneration Portal

Stage 1: Receive Meter Regeneration Application

Consumer ID *

Consumer Name *

Primary Mobile *

Address *

Meter No *

MRU

Base Class

Correct Reading in kWh *

Wrong Reading in kWh (Optional)

Office Receive No *

Application Received Date *

Stage 2: Reason for Regeneration, Invoice Reversal & SM Approval

Sl No	Consumer ID, Name & Meter	Receive No & Date	Readings (Correct / Wrong)	Invoice No Reversal / Deleted Inv	Reason for Regeneration *	Action / Reverse
No applications pending Station Manager approval.

Stage 3: Initiate E-Notesheet with Correct & Wrong Readings & Send to Division

Sl No	Consumer ID & Name	Approved Reason & Inv Reversal	Readings (Correct / Wrong)	E-Office Notesheet No *	Forward Date *	Action / Move Stage 4
No records pending E-Office notesheet processing.

Stage 4: Rectified Bill Generation with Correct Reading Entry

Sl No	Consumer ID & Name	E-Office Note No	Readings (Correct / Wrong)	Invoice Reversal Ref	Action / Close
No applications pending rectified bill generation.

Stage 5: Closed & Processed Regeneration Records

Sl No	Consumer ID & Name	Regeneration Reason	Readings (Correct / Wrong)	E-Office Note No	Invoice Reversal Ref	Status / Action
No closed/processed regeneration records found.

Customer Care Center Web Management Application

Permanent Disconnection (PDC) Workflow

Stage 1: Receive Application with Consumer Details

Stage 2: Generate ₹40/- Quotation

Stage 3: Agency Allotment (Meter Removal Work Order)

Stage 4: Capture Final Reading (kWh) & Submit via E-Office Notesheet

Stage 5: Closed Accounts & E-Office Records Maintenance

Challenge Meter Management Workflow

Stage 1: Receive Challenge Meter Application

Stage 2: Station Manager Approval & Seal Allocation

Stage 3: Agency Allotment & Challenge Meter Testing Report Print

Stage 4: Detailed Inspection Feedback & Dual Meter Differences

Stage 5: Final Resolution & Case Closure

Security Deposit (SD) & Quotation Refund Portal

Stage 1: Receive Refund Application

Stage 2: Verify Reason for SD Refund & Station Manager Approval

Stage 3: E-Office Notesheet Process & Submit to Division

Stage 4: Closed / Processed Refund Records

LPSC Waiver Management System

Stage 1: Receive LPSC Waiver Application

Stage 2: LPSC Waiver Reason & Station Manager Approval

Stage 3: Process E-Office Notesheet & Sent to Division

Stage 4: Initiate LPSC Waiver Request in SAP-ISU (SM User ID)

Stage 5: Closed & Processed LPSC Waiver Records

Meter Regeneration & Rectified Billing Workflow

Stage 1: Receive Meter Regeneration Application

Stage 2: Reason for Regeneration, Invoice Reversal & SM Approval

Stage 3: Initiate E-Notesheet with Correct & Wrong Readings & Send to Division

Stage 4: Rectified Bill Generation with Correct Reading Entry

Stage 5: Closed & Processed Regeneration Records

Manage Execution Agencies (Kandi CCC)

Add New Agency

Active Agency Roster

Customer Care Center Web Management Application

Permanent Disconnection (PDC) Workflow

Stage 1: Receive Application with Consumer Details

Stage 2: Generate ₹40/- Quotation

Stage 3: Agency Allotment (Meter Removal Work Order)

Stage 4: Capture Final Reading (kWh) & Submit via E-Office Notesheet

Stage 5: Closed Accounts & E-Office Records Maintenance

Challenge Meter Management Workflow

Stage 1: Receive Challenge Meter Application

Stage 2: Station Manager Approval & Seal Allocation

Stage 3: Agency Allotment & Challenge Meter Testing Report Print

Stage 4: Detailed Inspection Feedback & Dual Meter Differences

Stage 5: Final Resolution & Case Closure

Security Deposit (SD) & Quotation Refund Portal

Stage 1: Receive Refund Application

Stage 2: Verify Reason for SD Refund & Station Manager Approval

Stage 3: E-Office Notesheet Process & Submit to Division

Stage 4: Closed / Processed Refund Records

LPSC Waiver Management System

Stage 1: Receive LPSC Waiver Application

Stage 2: LPSC Waiver Reason & Station Manager Approval

Stage 3: Process E-Office Notesheet & Sent to Division

Stage 4: Initiate LPSC Waiver Request in SAP-ISU (SM User ID)

Stage 5: Closed & Processed LPSC Waiver Records

Meter Regeneration & Rectified Billing Workflow

Stage 1: Receive Meter Regeneration Application

Stage 2: Reason for Regeneration, Invoice Reversal & SM Approval

Stage 3: Initiate E-Notesheet with Correct & Wrong Readings & Send to Division

Stage 4: Rectified Bill Generation with Correct Reading Entry

Stage 5: Closed & Processed Regeneration Records

Manage Execution Agencies (Kandi CCC)

Add New Agency

Active Agency Roster

Admin Login / Setup

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